FAQs

Does insurance pay for counseling?

We are contracted with several insurance companies: BCBS, AETNA, UHC, UMR, TRICARE, & OPTUM.  We also are in network with several Employee Assistance Programs (EAP), check with your HR department for information about EAP.

You will need to contact your insurance company to inquire about your policy and psychotherapy services.  We will bill your insurance company if appropriate. Co-pays are expected at time services are rendered. Intensive services are NOT usually covered by insurance companies.

What if I am not using insurance?

Click here for Good Faith Estimate Notice

How long are my sessions?

The initial session is usually about 90 minutes. The following sessions are 45- 60 minutes. Intensive services session duration varies based on the needs of the participants.

Is my therapist available outside of traditional hours?

This varies based on your therapist. Your therapist should address this with you during your initial session.

Will the therapist give me advice?

It’s not a therapist’s responsibility to give you advice. At Essential Journey, we get to know you and help you gain or regain your confidence. We review the pros and cons of available options. Therapists want to empower the client by helping them get back in the driver’s seat of life. We teach effective problem solving strategies, help clients overcome barriers and take their power back.

What if I can’t keep my appointment?

24-hour notice is required. Without notice you will be charged a $75.00 no show fee. Self-pay sessions are charged the full cost of the session.

Do you provide Clinical Supervision?

Yes, we provide clinical supervision for associates in both North Carolina and South Carolina. Please call for additional information.

Do you prescribe medication?

No, we do not prescribe medication. We do collaborate with those in the area that can prescribe medication.